This session will be aimed at helping veterinary staff feel more confident in triaging aggressive behaviour cases, offering appropriate first line advice to clients and managing the more challenging patients in their clinic.

Key Learning Objectives:

• Classifying behaviours (is it aggression or something else?).
• Understanding what motivates aggressive behaviour.
• Common triggers for aggression.
• The importance of human behaviour.
• Common physical causes/contributors to aggressive behaviour.
• A whistlestop tour of suitable psychoactive drugs and which to avoid.